Shipping policy

Shipping Policy

Last updated: June 9, 2025

Thank you for shopping at Jesmax.

📦 Order Processing & Fulfillment

Once your order is placed, it will be processed by our fulfillment partners. Please note that products may be shipped from different locations, including international suppliers, depending on availability and product type.

🚚 Shipping & Delivery

We partner with a variety of global and local shipping providers to ensure your order reaches you. Delivery times can vary based on the product, supplier, destination, and factors like customs processing or weather delays.
Please understand that we cannot guarantee specific delivery dates.

📍 Shipping Regions

Currently, we ship only within the United States.

💵 Import Duties & Customs

Due to recent U.S. customs regulations, some products shipped from our international partners—particularly from China—may be subject to import duties or handling fees at the time of delivery. These charges are assessed by U.S. Customs and are the responsibility of the customer. Jesmax is not liable for any customs-related charges applied after shipment. We recommend reviewing U.S. import rules for low-value items before placing your order.

🧾 Tracking Information

Tracking details will be provided by email once your order has shipped. Some shipments may arrive in separate packages and may have separate tracking numbers.

❗ Address Accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address details.

📦 Lost, Delayed, or Damaged Shipments

If your package arrives damaged or seems to be missing, please contact us at support@jesmax.shop within 48 hours of delivery so we can assist you.