Refund policy
Return & Refund Policy – All Sales Final (U.S. Orders Only)
At Jesmax, we strive to provide a clear and straightforward shopping experience. Please note that all sales are final. We do not accept returns, exchanges, or provide refunds once an order has been placed.
We encourage you to review your order carefully before completing your purchase. If you have any questions about a product, we’re happy to assist you at support@jesmax.shop prior to placing your order.
Damaged, Defective, or Incorrect Items
While all sales are final, we want to make things right if your order arrives damaged, defective, or incorrect. If this happens, please contact us within 48 hours of delivery at support@jesmax.shop with the following:
-
Your order number
-
A clear photo of the item and the issue
We’ll evaluate the situation and work with you to resolve it.
Summary of Our Return Policy
-
All products are non-returnable and non-refundable
-
Sale items, gift cards, personal care items, and custom products are not eligible for return under any circumstances
-
We do not offer exchanges
We appreciate your understanding and support of our small business. If you have any questions or concerns, feel free to reach out — we’re here to help at support@jesmax.shop.